OUR GUESTS REVIEWS
What our Guests are saying.
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I’m not sure what else there is to say about this place outside of its exceptional. I’ve been to Tulum four times now and Sinan Balaam is by far the best! We were a group of 14 and had a ton of room to spread out and relax. The roof was a great place for us all to hang out and enjoy. Saving the best for last was the concierge. She was hands down the best concierge I’ve worked with ever. They did not only helped with my planning but made sure throughout the entire trip to check in. I would recommend her 1000x over. If you’re thinking about it, book it.
★★★★★
Mia, New York, NY
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Every member of the team were amazing hosts. The concierge helped us book transportation and communicate with locale restaurants and venues. The chef and spa services were amazing and convenient. I would recommend this awesome villa to any large group.
★★★★★
Evan, Chicago, IL
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Such a great trip for my friends bachelorette! The full team was extremely helpful with planning and very responsive!
★★★★★
Lauren, New York, NY
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I loved this villa!! The jacuzzi works perfectly. Our Host was such a sweetheart she was always there if we needed help of any questions. It was 19 of us and it was still spacious! The villa looks just like the pictures and I would definitely stay here again. The concierge services helped me plan my entire trip and they did an excellent job. If you have a large group I recommend staying here!
★★★★★
Treyanna, Oceanside, NY
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Great stay!
★★★★★
Steven, Amsterdam, Netherlands -
I am rating five stars in every sense. I wish I could give a higher rating. Our Host was phenomenal and treated us like family. She was overly available for us and ensured our stay was amazingly well thought out and safe. I booked for my birthday weekend and our Host helped orchestrate an amazing dinner for me with a mariachi band and chef. She helped organize transportation and massage. Literally every touch was perfect. I would never stay anywhere else in Tulum. Believe it or not we planned this trip six months age and talked about it every single day and the villa made it so worth it
★★★★★
Zuri, Houston, TX
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The property was gorgeous & spacious. Perfect for our party of 16 so that we could still have privacy of separate hotel rooms but hang out together in one of the big kitchens and on the rooftop at the pool. The property manager and concierge team are very responsive and helpful. There are also some restaurants and a market just a block away. Overall wonderful stay!
★★★★★
Corinna, Atlanta, GA
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Fantastic host snd fantastic villa. It was as advertised, which is sort of a miracle
★★★★★
Tony, Dana Point, CA
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The Hotel was absolutely amazing. The rooftop is so beautiful, our favorite place to be at. It is at a perfect location, walking distance to some restaurants and a short drive to Tulum beaches. The place is great, very clean and has everything you need. Hosts were very helpful since the beginning, available at all times whenever I had any questions. I would highly recommend it. We are regular Airbnb travelers and would rate this place as one of the nicest, best located, and real value of all the places we have stayed.
★★★★★
Jacqueline, Westminster, CA
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We were here on a bachelor’s trip and had an amazing time! The Villa is perfect for a big group of people and fit our needs perfectly. They even helped out with the shuttle service and with suggestions of where to go out.
★★★★★
Chris, Toronto, Canada
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NA palace! Perfect location and all you could ever need. We were a group of 16 and had more then enough space. Would highly recommend thanks so much for an amazing weekend
★★★★★
David, GB
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The airbnb is stunning and looks just as pictured. The concierge is extremely helpful in arranging transportation, excursions, and meals. We had an unforgettable experience and it couldn’t have been more seamless!
★★★★★
Lindsey, New York, NY
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Place was clean hosts where very communicative easy check in great location
★★★★★
Rachel, Miami, FL
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Great place to stay in town.
★★★★★
Amish, US
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Customer service was great, hospitality was great, very understanding host. The home was beautiful & it was very spacious for 12 guest
★★★★★
Kaiyra, Hinsdale, IL
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Everyone must read - I was there January 2023 with a large group of about 14. There truly are no words to describe how perfect everything was 1) the house is BEAUTIFUL. I was a bit worried it wouldn’t look like the pictures but the HOUSE WAS WAY BETTER. Honestly - there should be more photos of the rooms. Literally a 5 star hotel and everything top quality. 2) words cannot describe the concierge and host. We planned a MEGA PACKED weekend and they literally put it all together and we felt so safe. Taxis, groceries, drinks, shuttles, restaurants, clubs, scooters. Anything you want they are always texting you to make sure you are good. Literally 24/7 available. 3) there’s a word limit here, I could go on forever. But I am absolutely coming back. The area (as everything tulum) is still under construction (note that) but I LITERALLY COULDNT HAVE HAD A MORE PERFECT VACATION, not even an Airbnb. This Airbnb is a vacation you are booking with all the services, not just a house.
★★★★★
Dariush, Minneapolis, MN
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Our Host was very communicative and made our stay as smooth as possible. Everything was taken care of promptly. The house was gorgeous. The roof top was a great place to hangout and is 100% accurate from what you see in the pictures. Highly recommended.
★★★★★
Donald, Saint James, NY
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Amazing house! Team hospitality and friendliness make the experience even better
★★★★★
Miguel, New York, NY
